Refund Policy – Maison d’Arve

Introduction
By making a purchase on our website, you agree to the terms of this refund policy. Please read it carefully before completing your order.

Non-Returnable Items
Some items are not eligible for return, including sale items (unless damaged or defective upon arrival), electronic items, and intimate products such as underwear, socks, shapewear, or lingerie for hygiene reasons.

Return Window
All return requests must be submitted within 30 days of receiving your order.

How to Request a Return
To request a return, please email us at info@maisondarve.com with your order number, a brief description of the issue, and photos if applicable (e.g. for damaged or defective items). We will respond with further instructions within 2–3 business days.

Order Cancellations
Due to our automated processing system, orders cannot be cancelled once placed. Please ensure all information is correct before finalizing your purchase.

Return Shipping Costs
Maison d’Arve does not cover return shipping costs. Customers are responsible for the shipping fees when sending items back.

Return Label Requirement
Please include a return label with your package. Returns without a label may be refused.

Final Sale Items
Sale items are final sale and cannot be returned unless they arrive damaged or defective. If that’s the case, be sure to include photos when you submit your return request.

Refund Process
Once we’ve received and inspected your return, we’ll notify you about the approval or rejection of your refund. Approved refunds will be processed within 7 business days and issued to your original payment method.

Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us at info@maisondarve.com within 30 days of receiving your order. Please include relevant details and images so we can resolve the issue quickly.

Contact Us
If you have any questions about our refund policy, feel free to reach out to us at info@maisondarve.com. Thank you for shopping with Maison d’Arve.