General inquiries
We aim to ship your order within 24–48 hours.
Once your package is on its way, you’ll receive an email with your tracking number and all the details you need.
You can follow your order via our delivery partner’s website, or simply head over to our Track your page just enter your order number and email address to get real-time updates.
All orders are processed within 24–72 business hours after payment is received. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been processed, delivery typically takes 3–10 business days, depending on your location. We offer worldwide shipping.
Once we’ve received and inspected your returned item, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7 business days and credited to your original payment method.
We offer a 30-day return window starting from the day you receive your order.
To request a return, please contact us via email at info@maisondarve.com and include the following information:
• Your order number
• A description of the reason for the return
• Photos, if relevant (e.g. for damaged or defective items)
Please note that certain items cannot be returned due to hygiene reasons or if they were purchased on sale. The customer is responsible for return shipping costs. Returns without a return label may be refused.
Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund. Refunds are typically processed within 7 business days and will be credited to your original payment method.
For more details, please see our full return policy.
To request a return, please email info@maisondarve.com within 30 days of receiving your order. Kindly include the following information in your email:
• Your order number
• A description of the issue or reason for the return
• Photos, if relevant (e.g. for damaged or defective items)
Once we receive your request, we’ll get back to you with further instructions within 2–3 business days. Please note that the customer is responsible for return shipping costs. All returned orders must include a return label — returns without one may be refused.
After we’ve received and inspected your returned item, we’ll notify you of the approval or rejection of your refund. Refunds are typically processed within 7 business days and will be credited to your original payment method.
At Maison d’Arve, we offer secure and reliable payment options. You can pay using the following methods:
• Credit and debit cards: Visa, Mastercard, American Express
• Mobile payments: Apple Pay, Google Pay
• Other payment options: Paypal
All payments are processed securely through encrypted payment gateways to protect your information.
If you experience any issues during checkout, feel free to contact us at info@maisondarve.com.
PRODUCT
To make sure you choose the correct size, we recommend following our size guide, which you can find on each product page. Here are a few steps to help you find your perfect fit:
1. You'll find the relevant guide on the product page.
2. Use a measuring tape to measure your bust, waist, and hips.
3. Choose the size that best matches your measurements.
If you’re between two sizes, we recommend choosing the larger size for a more comfortable fit.
Still unsure? Feel free to contact us at info@maisondarve.com — we’re happy to help!
To maintain the quality and longevity of your Maison d’Arve garments, we recommend following these care instructions:
1. Read the care label: Always check the product’s care label for specific instructions.
2. Wash at a low temperature: We recommend washing at a maximum of 30°C to preserve the fabric quality.
3. Use a gentle detergent: Avoid harsh chemicals or bleach.
4. Turn garments inside out: This helps protect colours and prints.
5. Air dry instead of tumble drying: Tumble drying can damage the fabric and reduce the garment’s lifespan.
For delicate materials like wool or silk, we recommend hand washing or dry cleaning.
Still have questions? Feel free to contact us at info@maisondarve.com — we’re happy to help.
Yes, we stand by the quality of our products. If you experience a manufacturing fault or defect with your item, please contact us at info@maisondarve.com within 14 days of receiving your order.
To help us process your request as quickly as possible, please include the following information in your email:
• Your order number
• A description of the issue
• Photos showing the fault or defect
We will assess your case and get back to you with a solution, which may include a replacement or a refund, depending on the situation.
Please note that normal wear and tear or damage caused by incorrect use is not covered by the warranty.
ORDERS & DELIVERY
We aim to ship your order within 24–48 hours.
Once your package is on its way, you’ll receive an email with your tracking number and all the details you need.
You can follow your order via our delivery partner’s website, or simply head over to our Track your page just enter your order number and email address to get real-time updates.
Yes, we offer worldwide shipping. To confirm whether we deliver to your country, simply enter your address at checkout.
Delivery times and shipping costs may vary depending on your location. For more information, please visit our shipping page or contact us at info@maisondarve.com.
All orders are processed within 24–72 business hours after payment is received. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been processed, delivery typically takes 3–10 business days, depending on your location. We offer worldwide shipping.
We offer free shipping across Canada. For international orders, shipping costs vary depending on the destination and chosen shipping method.
You can view the exact shipping cost at checkout after entering your delivery address.
For more information, please visit our shipping page or contact us at info@maisondarve.com.
Yes, you can cancel or change your order as long as it hasn’t been shipped yet. Please contact us as soon as possible at info@maisondarve.com with your order number and the changes you'd like to make.
If your order has already been shipped, we’re unfortunately unable to cancel or modify it. However, you can return the item within 14 days of receiving it, in accordance with our return policy.
For more information, please see our return and shipping policies.
If your tracking shows that your order has been delivered but you haven’t received it, we recommend the following steps:
1. Check your email for any delivery updates.
2. Confirm whether someone in your household or a neighbour may have accepted the package on your behalf.
3. Contact the shipping carrier directly using your tracking number for further information.
If you’re still unable to locate your package, please reach out to us at info@maisondarve.com, and we’ll look into it for you.
All prices on our website do not include VAT.
For international orders — including those outside of Canada — customs duties, taxes, and VAT (if applicable) may be charged upon delivery, depending on your country’s regulations.
These additional charges are not included in the purchase price and are the customer’s responsibility.
If you haven’t received an order confirmation within a few minutes of placing your order, please check your spam or promotions folder in your email inbox.
If you still can’t find it, there may have been a typo in the email address provided. Please contact us at info@maisondarve.com with your full name and the details you used to place the order, and we’ll be happy to assist you.
RETURNS & EXCHANGES
We offer a 30-day return window starting from the day you receive your order.
To request a return, please contact us via email at info@maisondarve.com and include the following information:
• Your order number
• A description of the reason for the return
• Photos, if relevant (e.g. for damaged or defective items)
Please note that certain items cannot be returned due to hygiene reasons or if they were purchased on sale. The customer is responsible for return shipping costs. Returns without a return label may be refused.
Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund. Refunds are typically processed within 7 business days and will be credited to your original payment method.
For more details, please see our full return policy.
To request a return, please email info@maisondarve.com within 30 days of receiving your order. Kindly include the following information in your email:
• Your order number
• A description of the issue or reason for the return
• Photos, if relevant (e.g. for damaged or defective items)
Once we receive your request, we’ll get back to you with further instructions within 2–3 business days. Please note that the customer is responsible for return shipping costs. All returned orders must include a return label — returns without one may be refused.
After we’ve received and inspected your returned item, we’ll notify you of the approval or rejection of your refund. Refunds are typically processed within 7 business days and will be credited to your original payment method.
Maison d’Arve does not cover return shipping costs. The customer is responsible for the cost of returning items.
All returns must include a return label. Returns without a return label may be refused.
We recommend using a trackable shipping method, as Maison d’Arve is not responsible for lost returns.
If an item arrives damaged or defective, please contact us within 14 days at info@maisondarve.com with photos and a description of the issue.
Once we’ve received and inspected your returned item, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days and credited to your original payment method.
Returns are possible, just make sure to contact us first at info@maisondarve.com. before sending anything back. We’ll provide you with the correct return instructions.
Your order number can be found in the order confirmation email you received after placing your order. It typically begins with a # followed by a series of numbers.
Please use this order number when contacting us at info@maisondarve.com to request a return.
If you can’t find your order confirmation, we recommend checking your spam or promotions folder, or contacting us for further assistance.
If you’ve received a damaged or defective product, please contact us at info@maisondarve.com within 14 days of receiving your order.
To help us resolve your issue as quickly as possible, please include the following information in your email:
• Your order number
• A description of the issue
• Clear photos of the product showing the damage or defect
We’ll review your case and get back to you with a solution as soon as possible.
CONTACT
Have a question? Don’t hesitate to reach out, we’re here to help.
Our customer service team is ready to assist you with any inquiries.
Contact us at: info@maisondarve.com
We’ll review your case and get back to you with a solution as soon as possible.
We aim to respond to all inquiries as quickly as possible. Our customer service team typically replies to emails within 2–3 business days.
Contact: info@maisondarve.com